The ability to effectively manage conflict separates the good from the outstanding performers.
Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills, and the motivation to resolve uncomfortable situations. This one-day interactive communications training workshop will provide insight into your emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations. You’ll walk away, feeling greater confidence in handling tough situations with diplomacy, tact, and credibility.
Learning Outcome
Build trust and credibility with colleagues and team members.
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Manage your emotional reaction in a conflict situation.
Choose the appropriate conflict management approach for any scenario.
Understand your conflict style.
Plan for difficult conversations in a way that focuses on achieving the results you desire.
Course Outline
Self-assessment will provide insights into your conflict behaviors.
Role plays to practice techniques and actions in a safe environment.
Sharing of best practices regarding conflict management approaches.
Job aids and resources to enable you to transfer your learning back to your work environment.
Comments